Shipping and Returns

Product Return Guidelines

JAX Inc. was having some difficulties with maintaining consistency on what kinds of products could and could not be returned. They also received the same questions about returns over and over when customers would visit the website.

I was tasked with writing return guidelines that would not only be clear for employees and customers, but that also portrayed a friendly, helpful, and professional tone of voice.

Read the Return Guidelines

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About JAX Inc.

JAX is a legacy business with a heart for conservation. Family-owned and operated since 1955, the retailer is a local destination for outdoor gear, clothing, footwear, farm and ranch supplies, home essentials, gifts, hardware, and military surplus items.

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